Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.
Please kindly be advised that all of our Duafire products come with a hassle-free warranty. You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you.
Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.
Thank you in advance for all of the information you are providing.
Order ID: You can find this in your Amazon account's order history.
Product Name: You can find this in your Amazon account's order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.
Refund or Exchange: Please enter your preference, and we will do our best to accommodate your needs.
Reason for Request: Enter a short description of the problem here, e.g. "defective".
Series No.: Depending on the product, the Series No. can be found on the main body of the product or on a charging cable that came with the product.